FAQs : Membership
Q1. Where do I apply for Pacific Card?
A- You may apply Pacific Card at any of our Pacific Card Service Counter by completing the application form.
Q2. Can I apply for supplementary card?
A- Yes, all principal members will be entitled to apply for one (1) supplementary card at free of charge, irregardless of the relationship of the supplementary member.
Q3. How do I renew Pacific Card?
A- As for Pacific Card Classic, you may renew at any of Pacific outlets throughout Malaysia. While if you are Gold / Platinum Card member, the card will be renewed automatically & the annual processing fees will be auto charge onto your bank statement.
Q4. I am a supplementary Classic Card member, can I renew on behalf of my principal member?
A- Yes, you may required to sign the ‘Membership Acknowledgement Form’ with indicate your Identification Number to renew your principal membership at our Pacific Card Service Counter.
FAQs : Insurance
Q1. How do I eligible for the FREE Personal Accident Insurance Coverage?
A- Eligible member must be aged 18 to 70 years, Malaysian / Permanent Resident in Malaysia.
Q2. Which insurance company is providing FREE Personal Accident Insurance Coverage for Pacific Card members?
A- The FREE Personal Accident Insurance coverage for Pacific Card members is underwritten by Great Eastern
Q3. Will I receive the Insurance Certificate issued by Great Eastern ?
A- No, you will be automatically covered by Great Eastern once you registered as Pacific Card member.
Q4. What is the FREE Personal Accident Insurance Coverage for Pacific Card member?
A- 24 hours coverage worldwide up to RM10,000 for Classic Card members for Death and permanent disablement benefits caused by accident during the period of cover.
FAQs : Reward Points Redemption
Q1. How do I earn reward point?
A- Just present your Pacific Card to Cashier when you make payment at any of Pacific outlets to earn Pacific reward points
Q2. How do I check my latest Pacific reward points balance?
A- You may proceed to Pacific Card Service Counter at your nearest Pacific outlet to check your points balance.
Q3. Can I use my Pacific Card to accumulate reward point at The Store outlet?
A- No, Pacific Card can accumulate points at any Pacific/The Store outlet nationwide.
Q4. Is there any expire date for the points accumulated?
A- Yes, The reward points will expire after three (3) year from the year the reward points were accumulated. Reward points were accumulated in year 2013 will be expiry on 31st December 2016.
Q5. How do I redeem my reward points?
A- Simply present your member card and Identity Card or Passport at Customer Service Counter upon redemption of reward gifts.